The following terms and conditions apply to all bookings at Domaine de Palatz. For answers to some of the more commonly asked questions about staying with us, please refer to our FAQ section.
Reservation Conditions
Reservations must be confirmed by email and guaranteed with a deposit payment by cheque or bank transfer:
- 25% of the total accommodation of your stay
- Balance payment is due upon arrival
- We do not accept credit cards at this time
Minimum Stay
From June 1st to September 30th a minimum seven night reservation is required at our gites. In May and October we have a three night minimum stay policy. Our bed and breakfast rooms are available on a nightly basis.
Cancellation Conditions
- If you cancel your reservation up to 21 days prior to arrival your deposit will be refunded.
- Within 21 days, your deposit will not be refunded, unless we are able to resell the room for an equal amount.
- If you checkout part-way through your stay, the remaining nights will be charged in full; if we are able to re-sell the room, for nights cancelled, a refund will be made.
- It is the responsibility of each guest to ensure that they have adequate travel insurance in place to cover the eventuality of the costs incurred by any cancellation. We are happy to supply written evidence of your reservation and any deposits made should these be requested by your insurance provider.
Arrival & Departure Times
The earliest time of arrival is 3pm. If possible, we ask guests to arrive between 3pm and 7pm. If your travel plans dictate a later arrival, please let us know in advance so we can ensure you are settled in. We ask that you vacate your room or cottage by 11am on the day of departure.