Answers to some of our frequently asked questions are provided below. For more information on reservations and cancellations please review our booking terms and conditions.
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When does Domaine de Palatz open?
The Domaine is open from April 1st to October 31st annually.
What types of accommodation do you offer?
Full details on our accommodation and accompanying facilities can be found here.
How many people can you accommodate?
Our gîte accommodation varies from two to six people each, please go here for further information. Our chambres d’hôte can have either single or double occupancy, and we can provide an additional bed for a surcharge of €20 per night. Cots are available free of charge upon request.
Do you accept children?
We welcome children of all ages!
Is there a minimum length of stay?
From June 1st to September 30th a minimum seven night reservation is required at our gites. In May and October we have a three night minimum stay policy. The chambres d’hote are available on a nightly basis.
Do you offer exclusive use of the Domaine?
Yes, Domaine de Palatz is available throughout the year for exclusive use for up to 19 guests – this means that only you and your guests will have access to the property during your reserved period. If you would like to enquire about this please email [email protected]
Do you accept pets?
Pets are welcome here, although we ask you to respect other guests and keep your dog on a lead when necessary. Please bring poop bags!
Is the swimming pool heated?
The swimming pool is open between Easter and the middle of October from 10am – 7pm and is heated by the sun! During this period, the temperatures range between 20 and 30 degrees.
What other facilities are there at Domaine de Palatz?
In addition to the pool, summer kitchen, gardens, terraces, woodlands and bubbling stream, inside the Domaine complex we also have a private covered courtyard, a small library, and a selection of board games and 200+ DVD movies available for your use.
If WiFi available?
Free WiFi is available throughout the Domaine; a password will be provided to you when you check in.
Can we consume our own food & drink?
Our gîtes are normally provided on a self-catering basis, with full kitchen and cooking facilities available for guests to eat and drink as they choose. For b&b guests, we also provide an extensive reasonably-priced drinks and wine list, available throughout the day. We do not permit eating of cooked/hot food in the chambres d’hôte.
Do you offer smoking rooms?
Smoking is not permitted within any of our rooms. Guests who wish to smoke are requested to do so outside.
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How do I check availability?
Via our online booking system, or you can contact us directly at [email protected] or on +33 685 478 954.
May I book online?
Yes, please go here to make an online reservation.
What deposit do I need to pay?
A 25% deposit is taken to confirm your reservation, payable by bank transfer.
What is your cancellation policy?
If you cancel your reservation up to 21 days prior to arrival your deposit will be refunded. Within 21 days, your deposit will not be refunded, unless we are able to resell the room for an equal amount. If you checkout part-way through your stay, the remaining nights will be charged in full; if we are able to re-sell the room, for nights cancelled, a refund will be made. It is the responsibility of each guest to ensure that they have adequate travel insurance in place to cover the eventuality of the costs incurred by any cancellation. We are happy to supply written evidence of your reservation and any deposits made should these be requested by your insurance provider. For more information on our booking policies, please review our terms and conditions.
Do you accept credit cards?
We do not currently have any card payment facilities.
Do you offer gift certificates?
Yes, we can supply a bespoke gift certificate for any special occasion and either mail the certificate to you or the recipient direct. Please email us at [email protected].
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Where is Domaine de Palatz located?
The Domaine is located on the D111 about 1km north of Laure Minervois in the Department of Aude, Languedoc. We are located within an hour of four international airports and close to the two UNESCO World Heritage Sites of Albi (to the north-west) and Carcassonne (to the south-west). Directions to the property and location map are available here.
Is there plenty to see & do in and around the Domaine?
Whether you like the great outdoors, exploring ruined medieval castles, partying in Carcassonne, a spot of wine at a vineyard, or playing golf… there really is something for everyone: please go here for more information. We are more than happy to suggest places to see and have a host of information when you arrive, together with maps and itineraries for days-out (including great places to stop for lunch). Laure Minervois also has a very helpful Office du Tourisme which is open year-round.
Do I need to hire a car?
Whilst it is possible to reach us by bus and taxi from Carcassonne, we do advise car hire to make the most of your time with us. Driving in France is often a pleasure as the roads are much less crowded than in most other countries. If you are coming for a short break and do not want to hire a car, transport from the airport can be arranged (approximately €50 from Carcassonne and €100 from Toulouse).
Do you have parking?
Yes, we have ample secluded parking space on the property.
What time may we arrive?
The earliest time of arrival is 3pm. If possible, we ask guests to arrive between 3pm and 7pm. If your travel plans dictate a later arrival, please let us know in advance so we can ensure you are settled in.
Why are we not able to arrive before 3pm?
To ensure that we are able to run Domaine de Palatz to excellent standards – with a personalised service – we need to make sure we are always able to put our best face forward. We want to be able to welcome guests, show you around and answer your questions when you arrive with us, so we ask guests to please respect our 3pm (onwards) arrival time.
What is the latest time we may depart?
Departure time is by 11am.
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If there is a question not covered above, please do not hesitate to contact us.